RETURN & REFUND POLICY
SKITZO LABS
LAB STATUS: ACTIVE
CLEARANCE LEVEL: NEO
Last updated: Feb 9, 2026
All SKITZO LABS items are produced on-demand through our manufacturing partner. Each piece is made specifically for your order. Once production begins, the system is locked.
Read carefully before purchase.
ALL SALES FINAL • MADE-TO-ORDER PROTOCOL
Every SKITZO LABS product is custom produced per order.
Because of this, we do not accept returns or exchanges for:
Incorrect size selection
Ordering the wrong item
Buyer’s remorse
Preference changes
Minor color or placement variations
“It didn’t fit how I imagined”
Once an order enters production, it cannot be reversed.
Sizing charts and product details are provided for verification before checkout.
Selection responsibility rests with the buyer.
DEFECTIVE / DAMAGED / MISPRINTED ITEMS
If your order arrives damaged, misprinted, or materially defective, the LAB will correct the error.
To qualify:
Report the issue within 30 days of delivery
Provide:
Clear photos showing the issue
Order number
Brief description of the defect
Once verified, we will issue a replacement or refund at no cost.
📡 Contact the LAB: support@skitzolabs.store
LOST IN TRANSIT
If a package is confirmed lost during shipping, we will initiate a replacement.
If tracking shows DELIVERED, responsibility transfers to the recipient.
SKITZO LABS is not liable for:
Stolen packages
Incorrect delivery locations provided by the customer
Secure delivery locations are strongly advised.
EXCHANGES
We do not offer exchanges.
Defective or incorrect items will be replaced under LAB protocol.
All other orders are final.
RETURN TO SENDER / FAILED DELIVERY
Orders returned due to:
Incorrect address
Failed delivery attempts
Refused packages
Are subject to:
Reshipping fees or
Refunds minus original shipping costs
Address accuracy is the buyer’s responsibility.
REFUNDS
Approved refunds are issued to the original payment method
Shipping costs are non-refundable
Processing times depend on your payment provider
CHARGEBACKS & ABUSE
Unauthorized chargebacks, false claims, or abuse of the refund system may result in:
Order cancellation
Permanent removal from future SKITZO LABS drops
If there’s an issue, contact the LAB first.
Chargebacks without communication will be treated as hostile action.
ACKNOWLEDGEMENT
By completing a purchase on skitzolabs.store, you acknowledge and agree to this Return & Refund Policy in full.